DAP HVAC Streamlines Operations with StructShare

Founded in 2017, DAP HVAC Service Solutions has developed a proven method of implementing the latest technology to provide the best possible service.

Pablo Dominguez, CEO of DAP said, “Our founder and CTO, Danniel, has been in this space for 20 years. All together, we combine the best of European expertise with American software tools to stay one step ahead of others in our industry.”

This approach has led to tremendous success, growing revenue and staff from 10 people in 2020 to 65 today. This growth introduced growing pains of scalability. As they expanded their offering to new build versus service, certain operational aspects, especially in procurement and material management and planning and scheduling, required an advanced, more streamlined approach. 

DAP needed a solution that would seamlessly blend into their existing workflows, optimizing them rather than overhauling them.

The Problem

DAP’s previous workflow included QuickBooks for bookkeeping and makeshift solutions like Excel sheets and Trello. Communication was often done on sticky notes, voicemail, random slips of paper. “It was just crazy,” explained Dominguez.  As the company grew, these were not scalable solutions and lacked cohesiveness. This fragmented system led to issues in tracking, traceability, and quality assurance, and caused headaches for the management team.

While the expansion showcased their market proficiency, the growing workforce and the increasing operational complexities emphasized the dire need for a robust, integrated system. The makeshift solutions that once seemed adequate became glaring gaps in their operations, risking client relationships, project timelines, and ultimately, their reputation.

“I don’t need a tool that helps me understand if we are saving two or three percent. I have a procurement team that negotiates deals every day,” said Dominguez. “I need a tool that helps us achieve our goals. It should be simple.  StructShare does that. It helps us get information from the field so we can negotiate better.”

Working with StructShare

It was during their search for a simple solution that DAP found StructShare. The appeal of StructShare wasn’t just in its advanced capabilities, but in its promise to fit seamlessly into DAP’s existing workflow, especially its integration with Procore. From the initial interactions, it was clear that StructShare wasn’t just another tool. 

Dominguez recalls the decision-making process, emphasizing the weight they placed on adaptability and efficiency. As a leader who always had his finger on the pulse of the company's operations, he recognized that StructShare mirrored their ethos - one that values simplicity without compromised performance. More than just a software, StructShare emerged as an extension of DAP's commitment to excellence.

The implementation phase, handled by members of StructShare’s Customer Success team including Noam Karoly and Grace Tucker, was smooth. “Early on, we felt that Noam, Grace, and the entire StructShare team were working hard to be an extension of our team…a partner in our success…not just a vendor. Those are the relationships we seek out at DAP,” continues Dominguez. 

The beauty of StructShare lays not just in its high-tech offerings but in its user-centric approach. By tailoring the operating procedure to resonate with DAP's existing processes, StructShare bridged the divide that often exists between a company's traditional operations and digital solutions. The result was a digital ecosystem that fostered growth, enhanced efficiencies, and solidified DAP’s commitment to timely and quality deliveries.

“With StructShare, as a manager, I can survey, I can inspect, I can look at all the information at one point and I’m reporting from just one tool; that’s a very critical point for us.” 

- Pablo Dominguez - CEO - DAP HVAC

The Results

The collaboration with StructShare began showing positive returns almost immediately. DAP experienced a newfound agility in its operations. With a centralized hub, ambiguity in material management was replaced with precision. Processes that were previously susceptible to human error were now streamlined, leading to tangible time and cost savings. But the true value is in the enhanced communication channels. Miscommunications were drastically reduced, leading to smoother operations and heightened team alignment.

Dominguez’s positive feedback was immediate saying, “From the beginning to the end of the pipeline, the information just started flowing.”

With StructShare, DAP can:

• Centralize and digitize their procurement process
• Improve communication between teams and vendors
• Reduce errors and delays in material orders
• Ensure real-time tracking and quality assurance

StructShare's impact also extended to the heart of DAP's operations - their commitment to clients. By ensuring materials and installations were consistently on schedule, they could uphold and further solidify their market reputation. The qualitative benefits were clear - streamlined processes, reduced errors, and enhanced communication; however, the qualitative impact, the boost in team morale, the enhanced client trust, and the strengthened brand reputation, was profound.

Additionally, the ability to conduct regular training sessions for new staff ensures that everyone is on the same page, maintaining the quality standards DAP is known for.

“I would recommend StructShare. You are gonna have a very big ‘WOW.’ And with Procore, it's the ideal partner.” 

- Pablo Dominguez - CEO - DAP HVAC

Conclusion

Dominguez recommends StructShare to those seeking to streamline their operations. The integration with Procore is certainly an added benefit. He adds that it's not about having flashy features but about ensuring a straightforward, effective system that enhances quality and scalability. The partnership with StructShare underscores DAP's commitment to excellence and their forward-thinking approach to business.

   PABLO F DOMINGUEZ CEO